Programs and Services During the October 2019 Mindanao Earthquake: Experiences, Level of Satisfaction, and Challenges Among Survivors in Makilala, North Cotabato

Abstract

The October 2019 earthquakes caused bodily injuries, property damage, and displacement in Makilala, North Cotabato. All barangays were affected, with residents forced to live in camps. Given the limited time available, it was critical to assess survivors' access to programs and services in the camps. This study looked at the level of satisfaction of survivors in availing services such as health, law and order, camp coordination, camp management, and food and non-food items using the availability, accessibility, acceptability, and quality framework under the rights-based approach. Challenges and concerns faced when looking for opportunities for improvement were discovered. A questionnaire with a four-point Likert scale was used. Results showed that the majority of respondents were married, female, and between the ages of 17 and 31. All were residents of upland areas with farming as a primary occupation. Respondents "highly agree" on the availability of health and food and non-food goods, accessibility for vulnerable sectors, acceptability of services as a result of consultations, and the quality of services, particularly in their homes. In terms of the level of satisfaction, respondents were "extremely satisfied." The issues and obstacles found were related to perceived ailments and the maintenance of peace and order in camps.